IC Ally Privacy Policy

Last updated: 27 October 2026

IC Ally is a brand operated by SEZENITY LTD, which is responsible for the personal information handled through our website and services.

For privacy questions or requests, contact ically.app@gmail.com.

1. What this policy covers

This policy covers the IC Ally website at ically.life and IC Ally apps that link to this policy.

Our website and apps may handle information differently. Where an app uses features or services that require additional information, we will explain those practices in an app-specific section or notice. We will update this policy before introducing materially different uses of personal information.

The local-storage descriptions below apply specifically to the standalone IC Food Tracker and IC Ally Lite Android apps. They should not be assumed to describe every IC Ally app or an earlier version of our services.

2. Information used by our website

Member accounts and online lessons

When you create a website account, we process the account and contact information you provide to let you sign in and use member services.

For Healing Interstitial Cystitis from the Inside Out, we record programme participation and lesson-completion progress. The programme provides lessons and records completion; it does not ask you to submit symptom logs, journal entries or personal health answers.

Website membership is separate from the standalone Food Tracker app.

Newsletter signups

We are not currently sending newsletters. We plan to use Wix for future newsletter delivery.

If you submit your details through a newsletter signup form, we may retain those details for the updates you have requested. You can withdraw your signup request by contacting ically.app@gmail.com.

Before newsletters begin, we will review the signup records and provide clear information about delivery and any email measurement features. Every marketing email will provide a way to unsubscribe.

Messages and support requests

When you contact us, we receive your email address and the information you choose to include so that we can respond.

Please avoid sending health records, app backups or other sensitive information unless we have agreed that they are needed to resolve a particular support issue.

Technical information

Our website uses Wix hosting and related services. These services may process technical information, such as IP addresses, browser information, requests and session details, to deliver, operate and protect the website.

3. Cookies and similar technologies

Our website uses cookies and similar technologies for functions such as security, signing in and maintaining your session.

Essential cookies may recognise your browser or signed-in session. This is different from using advertising cookies to follow your activity across websites.

Our policy is to use cookies needed to operate and protect the website, rather than advertising, behavioural tracking or precise-location tracking cookies. Any optional technologies introduced in future will be explained and managed according to applicable consent requirements.

You can manage cookies through your browser settings. Blocking essential cookies may prevent sign-in or other website functions from working.

4. Standalone IC Food Tracker Android app

The standalone Food Tracker does not require an account or sign-in.

Your food, symptom, hydration and other tracking records, optional local profile information and settings are stored in the app’s private storage on your device. The app uses those records locally to provide tracking features and summaries. It does not automatically sync your tracking records to an IC Ally account or server.

There is no account-based recovery or automatic cloud backup of these records. Uninstalling the app, clearing its storage or losing your device may result in loss of your records. Keep a manual backup if you need recovery.

Exports and sharing

You can choose to export a backup or report. Exported files may contain health information, and the app does not encrypt these files.

The destination or service you choose when saving or sharing a file handles that copy under its own terms and privacy policy. We do not receive a copy merely because you export it.

Reminders

Optional reminders use local Android notifications. Notification text may appear on your lock screen, depending on your device settings. You can manage notification permissions through Android settings.

Website links

The app’s website link opens your browser. It does not attach your tracking records to the link. Website privacy practices apply when you visit the website or use its member services.

4A. Standalone IC Ally Lite Android app

IC Ally Lite does not require an account or sign-in. Your symptoms, triggers, flare logs, journal entries, custom tracking information, local profile information and settings are stored on your device. The app processes these records locally to provide its tracking features and reports. It does not automatically upload or sync these records to an IC Ally account or server.

Importing records from the original IC Ally

You can choose a compatible export file to bring records from the original IC Ally into Lite. The file is read and imported on your device. Supported tracking records become available in Lite's tracking screens. Other original sections are preserved as an archive and included in full backups; they are not all available as active Lite features.

Importing into Lite does not delete or change records held by the original online service. Requests concerning information held by that service remain separate. Contact ically.app@gmail.com about those records.

Backups, reports and deletion

Lite has no account-based recovery or automatic cloud backup. Uninstalling Lite, clearing its storage or losing your device may result in loss of your records. Keep a full backup if you need recovery, and keep your original export when transferring from an earlier service.

You can choose to save full backups, CSV exports or PDF reports. These files may contain health information and other personal information, including information retained in imported archives. Lite does not encrypt or password-protect exported files. A report or CSV export contains selected information and is not a substitute for a full backup.

The destination, print service or sharing service you choose handles the exported copy under its own terms and privacy policy. Choosing a cloud destination may upload the file to that provider. IC Ally does not receive a copy merely because you save or export it.

You can remove app-local information using Lite's controls or your device's storage settings. We cannot remotely recover or delete information held only on your device. Delete exported files separately from every destination where you saved or shared them. Deleting a record in Lite does not delete the corresponding record from an older online service.

Reminders and learning resources

Optional reminders use local Android notifications. Notification text may appear on your lock screen, depending on your device settings. You can manage notification permissions in Android settings.

Included learning materials can be read offline. Optional website and source links open in your browser and do not attach your tracking records. The privacy practices of the website you visit apply when you open those links or use website services.

5. Other IC Ally apps and earlier services

Other IC Ally apps may have different features and storage arrangements. Their applicable notices will explain whether information stays on your device or is transmitted to a service.

Moving to a standalone app does not automatically delete information previously provided to an earlier online service. Contact ically.app@gmail.com about information held from an earlier service.

We will not apply the Food Tracker’s local-only description to another app unless its handling of information supports that description.

6. Why we process personal information

Depending on the service and circumstances, we process personal information:

To provide accounts, lessons and other services you request.
With your consent, where consent is required, including optional marketing communications.
For legitimate interests such as responding to general enquiries and protecting our services, while considering your rights.
Where necessary to meet legal obligations.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

7. Retention and deletion

Our retention policy is as follows:

Member accounts and programme progress: we retain these while the account is in use. After 24 months without sign-in or programme activity, we review the account and notify the member, allowing 30 days to respond before deletion.
General support correspondence: we delete this 12 months after the issue closes, unless a specific legal or security reason requires longer retention.
Pending newsletter signups: we review these before the first mailing and remove entries without a clear valid basis for sending. If newsletters have not begun within 12 months of signup, we review whether continued retention is justified.
Unsubscribe records: once newsletters begin, we retain only the information needed to honour opt-outs while the mailing service operates, with periodic review.
Provider logs and backups: these follow the applicable provider retention and deletion cycles. Deletion from active systems may not immediately remove copies from backups.
You can request deletion of website information by contacting ically.app@gmail.com. Removing a newsletter signup does not itself delete your member account or programme progress.

App-local information can be deleted using the relevant app’s controls or your device’s storage settings. We cannot remotely recover or delete information held only on your device. Files previously exported must be deleted separately from the destinations where you saved or shared them.

8. Service providers and international processing

We use service providers, including Wix for website hosting and member services, and email services for correspondence. Wix is also our planned newsletter provider.

Providers may process information outside the UK. Where required, international processing must be covered by applicable safeguards, such as recognised adequacy arrangements or appropriate contractual protections. Contact us for information about the providers and safeguards relevant to your information.

We may also disclose information where necessary to comply with law or protect legal rights.

9. Your rights

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict its use, receive a portable copy, or object to certain processing.

To make a request, contact ically.app@gmail.com. We may need proportionate information to verify your identity.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or your relevant local data protection authority.

10. Security

We use appropriate measures to protect information we handle. No system can guarantee absolute security.

The standalone Food Tracker and IC Ally Lite apps rely on your device's storage protection and do not add separate database or export-file encryption. Keep your device locked and updated, and protect any files you export.

11. Changes and contact

We will update this policy when our services or information-handling practices change. Material changes will be brought to your attention where required.

IC Ally — operated by SEZENITY LTD
Privacy and support: ically.app@gmail.com